Refund Policy
Last Updated: April 1, 2023
Thank you for shopping at Crust & Craft Pizzeria located at 178 Columbus Avenue, Upper West Side, New York, NY 10023, USA. In the event that your purchase from creamdailybowl.sbs does not meet your expectations or if there is an issue with a product, we have outlined a policy to ensure a straightforward and fair returns process.
Cancellation Before Delivery
If you have placed an order and wish to cancel before it is delivered, please contact us immediately at +1 212-362-7470. If the order has not been dispatched, we will cancel it and process a full refund in the original form of payment. Please note that we aim to dispatch orders swiftly, which means there is only a small window for cancellation.
Returns and Refunds After Delivery
Once your order has been delivered, you have up to 30 minutes to inspect your order and inform us if there are any issues. Due to the perishable nature of our products, we can only accept returns if the food is not as described, is damaged, or if you received the wrong items.
To initiate a return, please follow these steps:
- Contact Crust & Craft Pizzeria immediately at +1 212-362-7470.
- Provide a clear description of the issue with supporting photographic evidence, if possible.
- Return the item in the original packaging.
If the return is accepted, we will refund the total purchase amount including any delivery charges in $ to the original form of payment. Typically, refunds are processed within 7-10 business days.
Non-returnable Items
Please note that certain items are not eligible for returns, including:
- Custom or personalized orders
- Gift cards
- Downloadable products
- Some health and personal care items
- Beverages (juice or lemonade).
Exchanges
If you would like to exchange an item for a different one, please initiate a return for the original item and place a new order for the item you wish to receive. Please note that exchanges are subject to our standard return policy.
Questions
If you have any questions or concerns about our Refund Policy, please contact us at +1 212-362-7470.
We are committed to providing you with high-quality products and a positive experience at Crust & Craft Pizzeria. Our Refund Policy ensures that we can address any issues fairly and promptly.